Refund Policy


If the service provided to you fails to unlock the cellular device, we will contact you to confirm that the information entered when the order was placed was accurate. Especially important is the IMEI number of the device. If the IMEI number was incorrectly entered when the order was placed, in some cases . In all cases, correcting an order can only occur once. If the information entered at the time the order was placed is correct, we reserve the right to require additional evidence to verify the claim that the unlock procedure did not unlock your device. You may be required by us to provide us with a video recording showing the device in question, along with the IMEI number on the sticker of the device and the IMEI number displayed on the devices screen. Additionally, the video must show you inserting an alternate SIM card in the device and the screen that appears with the alternate SIM card. Due to the nature of our product, these extreme measures are the only way that we can verify the validity of your claim. An order can only be cancelled if the order has not begun processing. To check on the progress of your order, contact us with the order ID number that you received when you placed the order. If we issue a code for a device that is barred or blacklisted (reported lost or stolen), no refund will be given. You are fully responsible to make sure that the target cellular device and network are compatible with and supported by our service. In certain circumstances, we will offer a credit in lieu of a refund if service is ordered and paid for, and you then realize that your device or network is not supported. No refund will be issued for duplicated orders. If an order remains unfulfilled after a period of 28 days from the day the payment was made, you may request and receive a refund. All approved refunds on orders that are older than 45 days (since payment was received), will be issued by check or postal order. No refunds will be given to orders that are older than 90 days (since payment was received).

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